Welcome to the technical site of H&M Handling & Managing Claims
H&M Claims is a consulting and outsourcing company specialised in claims management. It offers a complete solution to solve both claims and accidents problems with a great innovation and proficiency.
H&M symbolizes a new reality in the insurance world in connection with claims management, assistance/recovery damages in Italy and abroad.
About us
H&M Claims SRLS can count on the manager’s experience Tino Napoleone who gained experience in this area for 40 years. In fact, he can guarantee a high quality standards and professionalism in the claims management.
Thanks to regular updates and an international involvement in relational activities in the area of transport, we can provide the best assistance for Project Cargo, Loss Prevention & Security, promising a precise and regular assistance during all the stages of the transport to different countries around the world.
H&M Claims SRLS can supply a great managing tools gathering together professionalism with appropriate charges. Our company is supported by a large experience together with investments in the computerisation of claims designed for insurance companies, insurance intermediaries and direct clients as carrier, logistic providers, shippers, companies.
Mission
Our mission is to spread the “Risk Assessment” philosophy to each representative of this sector and insurance agents as well.
In the transport world, prevention culture has taken over. This is called Loss Prevention. According to us, only putting together these two concepts, risk assessment and loss prevention, we can reach a new level. Operator training must be the first thing to do. In a technical environment, good quality can stand out thanks to professionalism and competence.
Our strength is given by a fast resolution of claims, assuring, in case of need, a suitable legal support thanks to our specialised partners.
We firmly believe that our Know-How is an expendable resource. For this reason, we highlight the potential of our company because it can be used as source of enhancement of the relationship among Company/Broker/Client.
Our services
Thanks to our broad coverage in Italy, together with a network of foreign correspondents, we can quickly coordinate every type of survey.
Looking at the operational activities, we can recap them as follow: first, we take charge of the claim, giving receipt confirmation and specifying the number of the claim. Then, H&M will start to acquire all the files, checking their integrity and relevance. At the end of management procedures, we will issue the claim settlement allowing the company to release the formal receipt of claim. If the claim were complex or the estimated damage very significant, it would designate an expert, prior authorization from who gives the assignment.
During the management of the claim, H&M will proceed to supervise and inform all the parties involved in the claim. This task will be supported by a management system, giving us the opportunity to extract important data and create statistical document about the claims treated.
We support single users using a platform where we assign personalized emails in order to facilitate Your and our job.
Our competences
- On line opening and management of claims
- Confirmation of acceptance of the claim and communication of the reference
- Evaluation of insurance clauses
- Claim analysis
- Damage estimation
- Survey
- Documentary research
- Claim settlement
- Claim payment ( if requested by parties)
- Recharges on third parties and legal practice management
- Risk analysis
- Risk assessment
- Security
Client contact
- Uninterrupted contacts with the client/broker during the damage management procedure
- Conciliation of the damage with the owner of the carried goods
- Manage the contact with the insurance company during all the claim phases, from the reception of the notification up to the negotiation of the loss settlement. Periodic transmission of claim reports.
- Analysis of surveys/premiums
We believe that the externalisation of claims can help to simplify our management procedures and provide to our clients a fast and clear response. Our service is dedicated to all those structures that need to manage transportation claims, giving at the same time management data and statistical documents in order to enhance the business risk.
Contacts
H&M HANDLING & MANAGING CLAIMS SRLS UNIPERSONALE
Piazza Colombo 3 – I-16121 Genova
Tel +39 010 5701270 - +39 324 8632501
VAT IT02401510991
PEC: hmclaims@pec.cgn.it
Email: info@hmclaims.com
Info Request
If you have any questions, updates, information please do not hesitate to contact us. We will you answer as soon as possible.
You can call us or send us an e-mail to this address: info@hmclaims.com